Phishing is a type of online scam where criminals send fraudulent emails, phone calls and texts that appear to come from a legitimate bank. People lose hundreds, even thousands, of dollars to these scams every year. Messages are designed to trick you into entering confidential information (like account numbers, passwords, PINs or birthdays) into a fake website by clicking on a link or telling it to someone pretending to be from your bank on the phone.
By Email or Text:
If you suspect that an email or text you receive is a phishing attempt:
- Take a deep breath. In most cases, opening a scam email or text is perfectly safe. Modern mail apps, like Gmail, detect and block any code or malware from running when you open an email. The key is not to click links or download attachments.
- Do not download any attachments in the message. Attachments may contain malware such as viruses, worms or spyware.
- Do not click links. Links in phishing messages direct you to fraudulent websites. These websites may look similar to CBB’s website, but it is not real.
- Do not reply to the sender. Instead, ignore any requests from the sender and do not call any phone numbers provided in the message.
- Help fight scammers by reporting them. Forward suspected phishing emails to the Anti-Phishing Working Group at firstname.lastname@example.org. If you received a phishing text message, forward it to SPAM (7726). Then, report the phishing attack to the FTC at reportfraud.ftc.gov.
By Phone Call:
If you receive a phone call that seems to be a phishing attempt:
- Hang up or end the call. Be aware that area codes can be misleading. If your Caller ID displays a local area code, this does not guarantee that the caller is local.
- Do not respond to the caller’s requests. Financial institutions and legitimate companies will never call you to request your personal information. Never give personal information to the incoming caller.
- If you think you’ve been the victim of a scam, and you did provide personal or financial information, contact us immediately at 510-433-5400. Be sure to include any relevant details, such as whether the suspicious caller attempted to impersonate a bank employee and whether you provided any personal or financial information to the suspicious caller.
1. Contact CBB immediately.
- Speak with Client Services and explain that someone has stolen your identity.
- Request to close or freeze any accounts that may have been tampered with or fraudulently established.
- Change your online login credentials, passwords and PINs.
2. Secure your email and other communication accounts
- Many people reuse passwords and your email or cell phone account may be compromised as well.
- Immediately change your accounts’ passwords and implement multi-factor authentication (MFA) — a setting that prevents cybercriminals from accessing your accounts, even if they know your password — if you haven’t already done so.
3. Check your credit reports and place a fraud alert on them
- Get a free copy of your credit report from annualcreditreport.com or call 877-322-8228.
- Review your credit report to make sure unauthorized accounts have not been opened in your name.
- Report any fraudulent accounts to the appropriate financial institutions.
- Place a fraud alert on your credit by contacting one of the three credit bureaus. That company must tell the other two.
4. Contact ChexSystems at 888-478-6536 to place a security alert on the compromised checking and savings accounts when a deposit account has been impacted. Or, make your report to ChexSystems online.
5. Contact the Federal Trade Commission to report an ID theft incident: visit identitytheft.gov or call 877-438-4338.
6. File a report with your local law enforcement and get a copy of the report to submit to your creditors and others that may require proof of the crime.