Cash Management Representative

Introduction

Community Bank of the Bay is an independent, community-focused bank with over 20 years of active financial investment in businesses and individuals in the San Francisco Bay Area. Our mission is to provide and promote economic development in the communities we serve. At Community Bank of the Bay, we take the time to listen, understand, and develop customized financial solutions that support the unique needs of our business banking clients. Through attentive customer service and a personalized approach, we seek to foster and advise local entrepreneurship, business growth, and sustainable economic investment.

Community Bank of the Bay (CBB) is a member of the FDIC, an SBA Preferred Lender, and a CDARS depository institution, headquartered in Oakland, CA with offices in Danville and San Mateo. We are also California’s first FDIC-insured certified Community Development Financial Institution (CDFI) and have been awarded 18 Bank Enterprise Awards since 1997 from the federal CDFI fund to use in service to distressed communities. Since 2009, our total assets have grown 390%, to more than $410 million by 3rd quarter of 2018. CBB is the first and only bank in the Bay Area to sign the Anti-Displacement Code of Conduct, which advocates for sustainable investment that allows local communities to thrive.

Overview

The Cash Management Representative is responsible for performing operational support duties for cash management products and services. Provides a full range of professional, technical, and general assistance to business customers and internal customers including fully supporting the Remote Deposit Capture product; performs business customer setups; prepares contracts, maintains business customer files; monitors product usage and system operations; and resolves problems within given authority. Provides training assistance to business and internal customers on the features and benefits of cash management products and services. Performs a variety of routine daily tasks; reviews reports, prepares correspondence; and participates in special department projects.

Routine Duties and Responsibilities

  • Processes NSF/Non-post
  • Processes return deposit items
  • Orders debit cards
  • Inputs and releases outgoing wires
  • Inputs and submits Currency Transaction Reports
  • Completes basic business online banking set-up
  • Assists online banking customers with various issues including unlocking accounts and resetting passwords
  • Additional duties as assigned

Qualifications

  • EDUCATION/CERTIFICATION:
  • High School graduate or equivalent.
  • REQUIRED KNOWLEDGE:
  • Good understanding of bank financial services and products provided.
    Basic knowledge of Microsoft Office.
  • EXPERIENCE REQUIRED:
  • Minimum 1-year customer service experience required within a bank role.
  • SKILLS/ABILITIES:
  • Excellent data entry skills.
    Exceptional phone demeanor and customer service skills.
    Ability to listen attentively and assess callers’ needs.
    Positive with a can-do attitude.
    Punctual, reliable, adaptable, and a team player.

Community Bank of the Bay is an Equal Opportunity Employer and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, veteran or disability status, or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws.