If you have already enrolled with Zelle, you do not need to take any further action. The money will move directly into your bank account, typically within minutes1.
If you have not yet enrolled with Zelle, follow these steps:
- Click on the link provided in the payment notification you received via email or text message.
- Select Community Bank of the Bay .
- Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification – you should enroll with Zelle using that email address or U.S. mobile number where you received the notification to ensure you receive your money.
Your email address or U.S. mobile phone number may already be enrolled with Zelle at another bank or credit union. Call our customer support team (510-433-5400) and ask them to move your email address or U.S. mobile phone number to Community Bank of the Bay so you can use it for Zelle.
Once customer support moves your email address or U.S. mobile phone number, it will be connected to your Community Bank of the Bay account so you can start sending and receiving money with Zelle through the Community Bank of the Bay mobile banking app and online banking. Please call Community Bank of the Bay ‘s customer support toll-free at 510-433-5400 for help.
If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle for these types of transactions.
These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither Community Bank of the Bay nor Zelle offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
Keeping your money and information safe is a top priority for Community Bank of the Bay. When you use Zelle within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.
Yes! They will receive a notification via email or text message.
Money sent with Zelle is typically available to an enrolled recipient within minutes1.
If you send money to someone who isn’t enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient’s account, typically within minutes1.
If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number.
If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.
Still having trouble? Please contact customer services at 510-433-5400.
When you enroll with Zelle through your online banking Bill Pay account, or mobile banking app, your name, the name of your bank, and the email address or U.S. mobile number you enrolled is shared with Zelle (no sensitive account details are shared – those stay with Community Bank of the Bay ).
When someone sends money to your enrolled email address or U.S. mobile number, Zelle looks up the email address or mobile number in its “directory” and notifies Community Bank of the Bay of the incoming payment. Community Bank of the Bay then directs the payment into your bank account, all while keeping your sensitive account details private.
