When you enroll with Zelle through your online banking Bill Pay account, or mobile banking app, your name, the name of your bank, and the email address or U.S. mobile number you enrolled is shared with Zelle (no sensitive account details are shared – those stay with Community Bank of the Bay ).

When someone sends money to your enrolled email address or U.S. mobile number, Zelle looks up the email address or mobile number in its “directory” and notifies Community Bank of the Bay of the incoming payment. Community Bank of the Bay then directs the payment into your bank account, all while keeping your sensitive account details private.